Bachelor of Science in Computer Science and Mathematics
The University of Auckland
Ian Chang
Education
Experience
IT Technician – Tier 1
Tsunami Tsolutions
- Helped resolve issues with IFS Maintenix at UPS for various users such as aircraft maintenance technicians
- Performed root-cause troubleshooting and created tickets with attention to detail even under urgent situations
- Communicated clearly between users, Tier 2/3 technicians, and other departments to resolve issues
Korean/English Interpreter
Moveret Inc.
- Served as the primary communication link for clients such as engineers and line operators at BlueOval SK
- Supported interpretation across all stages of battery manufacturing
- Demonstrated ability to resolve communication issues and provide accurate support in a fast-paced environment
IT Intern
Dorill Initiative
- Maintained a web-based digital platform on an Ubuntu VPS, providing technical support to users
- Tracked and recorded monthly VPS hosting expenses in Excel with attention to accuracy
- Deployed a customer-facing AI chatbot using the OpenAI API in Python and a PostgreSQL database
Projects
- Built multiple PCs with GPUs and installed operating systems such as Windows and various distributions of Linux
- Configured and maintained a home server using Docker and Proxmox VMs with a VPN setup for external access
- Deployed and maintained a public-facing website made with Hugo on Cloudflare Pages (chflooring.co.nz)
Skills
- PC operating systems (Windows, macOS, Linux)
- PC hardware knowledge
- Microsoft 365
- Troubleshooting
- SQL and databases
- Python